Policies

Petite Feet Pet Care, LLC ultimately has two main goals with our service: 1) The safety, care, and happiness of animals, and 2) The happiness and satisfaction of our clients. With that being said, we will always use our best judgment in all situations to maintain the safety, care, and happiness of all animals, and to ensure that our clients are satisfied with our service(s).

It is the policy of Petite Feet Pet care, LLC to protect the privacy of our clients. We will never disclose to third parties any of our clients' personal information including name, phone number, address, e-mail, or pet(s) information - without expressed consent of the client. We also greatly respect the privacy of our clients' homes and will restrict our activities to only the areas we need access to in order to take care of our clients' pet(s). We value our clients' trust and would never do anything to violate our clients in any way, shape, or form.

Petite Feet Pet Care, LLC reserves the right to refuse service to any client. We will not condone or engage in any activities that we feel are abusive - including means of training such as, but not limited to: food or water deprivation and infliction of physical pain. We will not service clients that do not meet our minimum standard of pet care - including, but not limited to: adequate food and water, shelter, medical treatment, and comfortable confinement. We will gladly offer our clients assistance and education on pet care in any way possible. However, as pet care professionals, it is our obligation to report any cases of severe neglect and/or abuse to the proper animal authorities.

Petite Feet Pet Care, LLC reserves the right to require the use of a training or control device such as a Gentle Leader or muzzle in order to care for aggressive and/or uncontrollable animals. We also reserve the right to refuse service if the animal is aggressive and/or uncontrollable to the point that we feel that the animal may pose a threat to us or if we feel that we may not be able to maintain control of the animal at all times for its own safety.

Petite Feet Pet Care, LLC reserves the right to decrease outside time with pets in cases where temperatures are too hot or too cold for the safety of the animal. The remainder of the visit will be spent indoors with the animal receiving the same degree of play time/exercise.

We do not allow dogs off-leash for any reason unless the dogs are in their own fenced in yard or invisible-fenced area. We do not accept responsibility or liability for any animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the client's animals in a fenced in area. This includes electronic, wood, metal, or any other type of fence.

We will never leave your pets unattended outdoors under any circumstances.

Our normal business hours are from 7AM-7PM. Overnight stays are not subject to our normal business hours. If our clients require a service outside of our normal business hours, we will be more than happy to discuss and arrange something with you.

When pet parents are away from the home for more than 24 hours, we require that we visit ADULT cats at least once per day and ADULT dogs at least three times per day. Kittens and puppies require more frequent visits (depending upon their age and living habits/confinement). These requirements allow us to keep the best track of your pets and help us all ensure their safety and health while you are away.

Petite Feet Pet Care, LLC requires that all cancellations/terminations be made at least 48 hours in advance. Any cancellations NOT made at least 48 hours in advance will be subject to the full service fee.

There is no separate charge for medication administration of any type during a visit. 

On the holidays of Thanksgiving and Easter - a holiday fee of $20.00 will be applied to all visits. No services are offered on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.

In general, we do not charge any additional fees based on the number of pets in the household. However, in certain circumstances, we may charge a small fee for additional pets that need cared for - depending on the care necessary - and this charge will be determined during the free consultation. This applies to all services. The charge for additional pets will remain the same on holidays, all other fees will be increased.

Household tasks are included in the standard pet visit and cover things such as watering plants, opening or closing drapes/blinds, bringing in the mail, and taking out garbage (if needed). If you would like for us to complete general or routine type of household tasks that exceed 10 minutes, we can do so for an additional fee. Extended household tasks are included in the overnight stays and cover things such as light cleaning (dusting/vacuuming), dishes, and other simple tasks. Please understand that we're not maids or cleaning personnel - our main focus is on your pets - however, we will do what we can to ensure that you come home to a clean, welcoming home.

Although we are trained in some aspects of medical care for pets, we are not veterinarians. Please seek the council of your veterinarian if you need a medical diagnosis, medical treatment, a prescription, or emergency medical care.

Due to insurance purposes, we cannot share duties, services or tasks with any other party (yes, unfortunately, this means family members, too). For insurance purposes and peace of mind, no one other than Petite Feet Pet Care, LLC must be in the client's home during the course of service.

Petite Feet Pet Care, LLC requires that all pets have Rabies vaccination before service begins. We may ask to see proof for our records. We do not require any other vaccinations or immunizations.

We will be more than happy to purchase pet food, litter, clearning supplies, or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the client is responsible for reimbursement of these items. In addition, a $20.00 trip fee will be charged to the client.

Animals behavior can be unpredictable at times. Petite Feet Pet Care, LLC does not accept responsibility or liability for animal behavior - normal or otherwise - which results in injury to the client's animals. Furthermore, if Petite Feet Pet Care, LLC, its agents, employees, contractors, or anyone acting on its behalf is harmed or injured by the client's animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either person or animal(s).

For extended or overnight services, please leave us the name and number of a trusted maintenance company or friend/neighbor that you can rely on to attend to any household emergencies that may arise during your absence. This includes situations such as: leaking pipes, malfunctioning water heaters, malfunctioning heating/air units, electrical emergencies, etc.

In the event of inclement weather or other emergency, Petite Feet Pet Care, LLC has requested on your contract the name and number of a person living nearby. If we are physically unable to reach your home to provide our service, please provide us with this information so that we can contact this person to request assistance. Your pet's health and well-being is of our utmost concern and we will contact you as soon as possible to keep you informed of these events.

It is the client's responsibility to have two (2) tested and working keys available at the time of the free consultation appointment. One key will be used by Petite Feet Pet Care, LLC to gain access to your home during service and the other key will be kept on file in our office should an emergency situation arise. Keys will be returned at the conclusion of service. Should a client wish to be a regular client of our company, it is suggested that we maintain your keys on file for the long-term. There will be a $30.00 charge for keys that are requested to be returned in person and a $7.00 charge for keys returned by Certified Mail.

Client can access their account by using the Time to Pet app or by logging into their Client Portal on the Time to Pet website: https://www.timetopet.com/portal/petitefeetpetcare. All information related to client, client’s pets and property, service(s), and communication will take place on Time to Pet. In the event of an emergency, client should not rely solely on Time to Pet and must also contact Petite Feet Pet Care, LLC directly via text message and/or phone. Client is required to keep all personal, property, and pet information up to date with Time to Pet to ensure seamless service.